Check the location and scope together
Provide the full property address and postcode, the affected areas and a short description of the problem. A location alone does not establish that the right team or method is available.
ADI covers England, Scotland and Wales. It does not currently list Northern Ireland as a service area. Check the actual postcode, required specialism and available appointment when calling. Confirm coverage with ADI for the property before booking.
Confirm the arrangements in writing
- Availability for the actual postcode and system.
- Attendance window and any access dependencies.
- Out-of-hours availability, where offered.
- Survey price, VAT, travel and exclusions.
- Expected report delivery and how additional work is agreed.
Urgent problems
A phone enquiry does not automatically dispatch an engineer. Use the building’s established emergency contact arrangements for an active incident. Attendance is only confirmed when the provider explicitly accepts the instruction.