Before the survey
Arranging resident access covers appointments, expected access and how to prepare a flat. The essential information is available online and in a printable one-page guide.
Water between flats explains why the visible damage and the source need to be considered separately.
Responsibility and expenditure
Communal supply responsibilities helps identify the information needed from the water company and property records.
Section 20 and leak repairs separates qualifying works from long-term agreements and explains why urgency needs careful handling.
After the investigation
Insurance and trace and access explains the distinction between investigation, source repairs and damage.
Reducing recurring escape of water provides a practical record-keeping and follow-up approach for a portfolio.